What Personal Information We Hold and Why
When you open an account with us, we collect the information necessary to operate your account securely: your registered email address, mobile number, and the payment identifiers linked to DANA, OVO, GoPay or QRIS transactions you initiate. We also log device identifiers and session timestamps to
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detect unusual access patterns — for example, a login attempt from a new device in Denpasar while your session is already active elsewhere will trigger a verification step. We do not collect payment card numbers directly; those flow through our payment partners under their own security
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standards. Retention of your data depends on local law, and we review stored records every 12 months to remove what is no longer required.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.